FIRST RATE VENDING
While we work continuously to ensure our equipment is in top condition, occasionally malfunctions happen. We apologize if this has happened to you and will provide a refund and address the issue right away. For technical issues with a machine please fill out the form below, if no money was lost, please write “none” in the “LAST 4 # OF CREDIT CARD” box. Machine issues may include an issue with a particular item not vending, coffee is weak or watery, beverages not cooling properly, or any other issue you may have with the equipment so please let us know what’s going on in the notes section and we will get it fixed ASAP.
Lost cash in our machines is refunded via Venmo, and, lost money paid via credit card is returned directly back to the card used for purchase. If you paid via cash please include your Venmo name and handle and once processed we will send you a full refund. If you do not use Venmo, we can also provide refunds via Zelle, PayPay, or CashApp. Please specify and leave a place for us to send the funds to.
Please be aware that if you paid with a credit or debit card, your bank may place an authorization hold on your account. The amount of this authorization hold varies, but it is generally between $4 and $5. When the transaction is complete, the hold is usually released within 24 hours, but it can last up to 7 days for credit and debit customers. Please contact the number on the back of your card if you have any questions about your bank’s hold policy. Please wait for any pending charges to settle before contacting us for a refund, as you will be charged correctly in most cases.
If you paid in cash or have a dispute about settled funds, please fill out the form to the right and we will respond within one business day. We appreciate your support and apologize for any inconvenience.